Hardwood floors are very common in homes these days and nothing makes a customer happier than making their hardwood floors shine like new. But customers can also be very critical of how their hardwood floors are cleaned. Most importantly, it is extremely easy to scratch and damage hardwoods if not cared for properly and this comes with a big price tag and a very unhappy customer.
Improper cleaning of hardwood floors is the biggest complaint we receive from customers. Here are some guidelines on how to clean hardwood floors so you can ensure your customers are happy and book you again!
First and foremost, BE CAREFUL! As mentioned, hardwood floors are very easy to scratch. To avoid scratching the floors:
- Do not use a vacuum directly on hardwood.
- Do not drag furniture...if you must move a piece of furniture to clean then pick it up and gently place back down. If it is too heavy to pick up...then simply let the customer know that you were not able to move it and could not clean under or behind without risking damaging their floors.
- Do not drag your cleaning supplies across the floor.
Use designated hardwood floor cleaners. General cleaning supplies (such as all purpose cleaners) are not supposed to be used on hardwood floors and may seriously damage them. Only use a cleaning product that is a designated hardwood floor cleaner. Our personal favorite is Bona, but we also recommend Method hardwood floor cleaner. We do not recommend Fabuloso, Swiffer mops, or Murphy's oil because these products tend to leave residue and streaks behind.
Use the proper tools. Do not use a wet mop. The excess moisture can damage the floors. We recommend using a dry mop such O-Cedar’s designated hardwood floor mop along with your hardwood floor cleaner.
Sweep, mop and then dry mop. Always clean the floors last. Start from the farthest end and work your way to the exit. Start by sweeping away any dirt and debris. Then mop using the suggested dry mop and designated hardwood floor cleaner. And finish with a clean dry mop to remove any excess moisture and to create that shine that customers love so much.
If you are ever in doubt on how to clean a customer’s hardwood floors, ask the customer for their preference. It is always better to be cautious than risk any damage. You can also always reach out to firstname.lastname@example.org with any questions or concerns.