Please notify the customer and firstname.lastname@example.org as soon as possible. Include pictures of the damage as well as an explanation for how the damage occurred. We will follow up with the customer to resolve the issue with them directly.
All appointments on the platform are covered by our insurance. You will be notified via email once the damage claim is resolved.
Note: Damage claims can take weeks to resolve. It's important to cooperate with us and be responsive to our emails and phone calls during this time.