If the customer is not satisfied, they have up to 48 hours after the appointment to request a partial or full refund for incomplete services.
In this case we require the customer to provide:
- A detailed description of what occurred.
- Photos demonstrating the lack of service or issue that warrants said refund.
We will also reach out to you, and ask you to provide information about the issue as well. Then a decision on whether a refund is given will be determined after that.
**Note: if the service was not properly completed, the provider is responsible for paying 50% of the refund. We handle this by removing money from the provider’s future payouts.