If something is damaged during your service, email pictures and a description to firstname.lastname@example.org within 48 hours of the appointment. We do not cover damages for claims outside of the 48 hour notification window.
Damage claims are only reimbursed if we determine the provider caused the damage due to overt negligence that would not have been caused by another service company. We do not proceed with damage claims if the price of the item cannot be determined. This includes, but is not limited to, items of sentimental value, antiques, etc.
In some cases, we will obtain our own quote for the damages. The settlement amount will be the average of the quotes.
Additionally, we do not cover damage for customer requests that are outside of the scope of the service details found in your receipt. For example, you book a house cleaning and ask the provider to remove a stain on your carpet and in the process of doing so, they damage the carpet. We would not proceed with a claim as carpet cleaning was not included as a service you originally booked.
If your damage claim is approved, the maximum reimbursement is $1,000.00.