If something is damaged during your service, email pictures and a description to firstname.lastname@example.org within 48 hours of the appointment.
We do not cover damages for claims outside of the 48 hour notification window.
- Damage claims are only reimbursed if we determine that the provider caused the damage due to overt negligence that would not have been caused by another service company. For example, if the handle of an old cabinet door falls off during the course of a cleaning this would not be covered because this damage is likely to occur if another service company performed a service.
- We do not cover damage for customer requests that are outside of the scope of the service details found in your receipt. For example, if you book a house cleaning and ask the provider to remove a stain on your carpet, and in the process of doing so they damage the carpet, then we would not proceed with a claim as carpet cleaning was an included service in the appointment.
- We do not proceed with damage claims if the price of the item cannot be determined. This includes items of sentimental value, antiques, etc.
- In some cases, we will obtain our own quote for the damages. The settlement amount will be the average of the quotes.
If your damage claim is approved, the maximum reimbursement is $1,000.00.