You can cancel an appointment more than 48 hrs in advance without penalty.
If you cancel an appointment less than 48 hrs in advance, you will receive an automatic 1-star review.
If you are a no show to an appointment, you may be removed from the platform.
If your cancellation was due to an emergency please provide documentation for the review to be removed. Some examples of acceptable documentation are a doctor's note, picture of flat tires or other car issues, towing receipt, etc.