You can cancel an appointment more than 48 hours in advance without penalty. To cancel, select the appointment > select support > cancel > confirm
If you cancel an appointment less than 48 hours in advance, you will receive an automatic 1-star review.
If your cancellation was due to an emergency please provide documentation to firstname.lastname@example.org for the review to be removed. Some examples of acceptable documentation are a doctor's note, picture of flat tires or other car issues, towing receipt, etc.
To deliver a good experience and avoid a 1-star review:
Only cancel if you have an emergency
Cancel as far in advance as possible
Call customers to reschedule instead of canceling
If the customer cancels within 48 hours of an appointment, they will be charged and a $20 cancellation fee will be sent to you.
If you are initiating the cancellation, don't ask the customer to cancel on their end. Asking a customer to cancel is the same as you canceling the appointment and will result in a 1-star review.
If you don't cancel the appointment online, it will be considered a no-show.