Our cancellation policy is updated for COVID-19.
You won't get a 1-star review if you cancel online. However, customers or support can leave a 1-star review if you cancel last-minute and deliver a poor experience.
Deliver a good experience and avoid a 1-star review
Communicate with customers 1 day before
Call customers to reschedule instead of cancelling
Only cancel if you have an emergency
Cancel as far in advance as possible