You can receive an automated 1-star review for the following reasons:
- You cancel within 48 hours of an appointment start-time
- Hux issues a customer a refund on your behalf
- You edit an appointment without the customer's approval
Last-minute cancellation
If you cancel within 48 hours of an appointment, a 1-star review will be given.
Deliver a good experience and avoid a 1-star review:
Cancel as far in advance as possible
Call customers to reschedule instead of canceling
Only cancel if you have an emergency
Refunds
Customers have 48 hrs from their appointment start date to request a refund for a service they received. Customers are asked to provide photos with their refund requests. If Hux determines the customer has a viable refund claim, we will issue a partial or full refund on your behalf to the customer. We will not remove the money from your account but you will be notified via email of the refund and receive a 1-star review.
Deliver a good experience and avoid a 1-star review:
Listen to their requests/notes and make sure you pay special attention to those items
If you finish early, go back over your work and do a walkthrough with the customer
Communication is key. Be sure to ask questions if you have any concerns.
Do not complain to the customer about their home's condition, smoke in their home, play loud music, or take phone calls unless it's an emergency
Unauthorized appointment edit
Customers do not appreciate changes made to their appointment that they did not request. This includes changing the price of the appointment, rescheduling the appointment or adding extras the customer did not request.
Deliver a good experience and avoid a 1-star review:
Contact the customer and confirm any changes with them prior to editing the appointment