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Customer Support

Policies and Fees

  • Damage claims
  • Cancellation policy
  • No show & exclusions policy
  • Parking fees
  • Quality issues

Appointment Help

  • Provider is asking me to cancel my appointment
  • How do I get a receipt?
  • How do I contact my provider?
  • How do I book an appointment?
  • How do I pay?
  • How do I add/edit my customer notes?
See all 14 articles

Account Help

  • How do I create a Hux account?
  • How do I update my payment information or add a credit / debit card?
  • How do I schedule regular (recurring) appointments?
  • How do I correct a card error?
  • How do I cancel recurring (regular) appointments?
  • Gift cards and discounted credit
See all 10 articles

General

  • What is Hux?
  • Do Cleaners Bring Their Own Supplies?
  • Exclusions
  • How do I contact Hux?