Provider Support

Updates

• Move In and Move Out Cleaning
• Updates to Marketplace Booking (Aug. 31, 2018)
• How to Adjust The Start Time of an Appointment
• Same Day Appointments
• Rate structure updates
• We're launching three big updates on Thu May 31st.

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Welcome Aboard

• Can I work with customers or accept payment outside of the platform?
• Why Clean With Hux?
• How do I change my availability?
• How do I change my travel distance?
• How do I set my transfer method?
• How do I change my rate?

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Resources

• How to Become a Team / Go Solo From a Team
• How do I generate an Earnings Report?
• How do I turn on location services?
• How do I earn more money?
• Does Hux take out taxes?

How To Be Successful On Hux.com

• Guidelines
• The Path to Success
• How to get a recurring customer
• How to clean hardwood floors
• How to vacuum carpets
• Presentation is Key

Before First Service

• How do I provide a great customer experience?
• Is it okay to take someone with me to clean?
• Who is responsible for parking fees?
• How can I get booked more?
• I'm having car trouble, what do I do?
• What happens if I need to cancel a cleaning?

During First Service

• What Do I Do if The Customer is a No-Show?
• How to Properly Check In / Check Out.
• What happens if I need more time to clean the customers home?
• What If I Damage Something in the Customer's Home?

After First Service

• How To Sign Up A Recurring Customer
• What if the customer requests a refund?
• How/when do I charge my appointment?
• I Attempted to Charge the Appointment, but got a Card Error!
• How do I see my reviews?
• How can I close a customer for recurring appointments?

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