Provider Support

FAQ

• How do I edit an appointment?
• What do I do after I get a request to book?
• How do I sign up a recurring customer?
• How do I adjust the start time of an appointment?
• How do I see my reviews?

Service Issues

• What do I do if the customer is a no-show?
• Can I work with customers or accept payment outside of the platform?
• What if the customer requests a refund?
• Guidelines
• How/when do I charge my appointment?
• I attempted to charge an appointment, but got a card error!

See all 9 articles

How To Be Successful On Hux.com

• How to get a recurring customer

Welcome Aboard

• Why Clean With Hux?
• How do I change my availability?
• How do I change my travel distance?
• How do I set my transfer method?
• How do I change my rate?
• How do I refer a customer to Hux?

See all 8 articles

Resources

• How to I become a team / go solo from a team?
• How do I generate an Earnings Report?
• How do I turn on location services?
• How do I earn more money?
• Does Hux take out taxes?
• What is your policy on platform removal?

Before First Service

• How do I provide a great customer experience?
• Is it okay to take someone with me to clean?
• Who is responsible for parking fees?
• I'm having car trouble, what do I do?
• What happens if I need to cancel a cleaning?

During First Service

• How to Properly Check In / Check Out.
• What happens if I need more time to clean the customers home?
• What If I Damage Something in the Customer's Home?