Provider Support
How to be successful
FAQ
- How do I get booked?
- How to mark myself as unavailable
- How to cancel an appointment
- How to properly check in / check out (CICO)
- How do payments work?
- How to change your lead time
Policies
Account Help
- How do I join the marketplace?
- How do I change my travel distance?
- How do I change my rate?
- How do I remove myself from the platform?
- How do I generate an earnings report?
- Refer a handyman
Service Issues
- What do I do if I arrived to an appointment but the customer is a "no-show"?
- Can I work with customers or accept payment outside of the platform?
- What if the customer requests a refund?
- Customer card declined
- Who is responsible for parking fees?
- I'm having car trouble, what do I do?