Provider Support
Policies
FAQ
- How do I mark myself as unavailable?
- How to properly check in / check out (CICO)
- How do payments work?
- How do I edit an appointment?
- How do I cancel an appointment?
- What do I do after I get a request to book?
Service Issues
- What do I do if the customer is a no-show?
- Can I work with customers or accept payment outside of the platform?
- What if the customer requests a refund?
- Customer card declined
- Who is responsible for parking fees?
- I'm having car trouble, what do I do?
Account Help
- How do I join the marketplace?
- How do I change my account settings?
- Refer a handyman
- How do I change my availability?
- How do I change my travel distance?
- How do I change my rate?