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Provider Support

Policies

  • 1-star penalties
  • Responding to Coronavirus (COVID-19 Policy)
  • Can I rejoin the Hux platform?
  • Cancellation policy
  • Damage policy
  • Platform removal

FAQ

  • Independent contractor status, earnings report, 1099-MISC and tax information
  • How do I mark myself as unavailable?
  • How to properly check in / check out (CICO)
  • How do payments work?
  • How do I edit an appointment?
  • How do I cancel an appointment?
See all 12 articles

Service Issues

  • What do I do if I arrived to an appointment but the customer is a "no-show"?
  • Can I work with customers or accept payment outside of the platform?
  • What if the customer requests a refund?
  • Customer card declined
  • Who is responsible for parking fees?
  • I'm having car trouble, what do I do?
See all 9 articles

Account Help

  • How do I join the marketplace?
  • How do I change my account settings?
  • Refer a handyman
  • How do I change my availability?
  • How do I change my travel distance?
  • How do I change my rate?
See all 10 articles

House cleaning resources

  • When should I change my rate?
  • Presentation is key
  • How to clean hardwood floors
  • How to vacuum carpets
  • What happens if I need more time to clean the customers home?

Resources

  • How do I turn on location services?
  • How do I earn more money?
  • How to get a recurring customer