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Provider Support

How to be successful

  • How to make money on Hux - Three R's
  • Repeat availability
  • Reliability
  • Rating
  • Referrals: Invite friends, Get $100 bonus for you and your friend

FAQ

  • How do I get booked?
  • How to mark myself as unavailable
  • How to cancel an appointment
  • How to properly check in / check out (CICO)
  • How do payments work?
  • How to change your lead time
See all 14 articles

Policies

  • Cancellation policy
  • 1-star penalties
  • Damage policy
  • Rejoining the Hux platform
  • Can Hux verify my employment?
  • Platform removal

Account Help

  • What is the application process?
  • How do I change my travel distance?
  • How do I change my rate?
  • How do I remove myself from the platform?
  • How do I generate an earnings report?
  • Refer a handyman
See all 9 articles

Service Issues

  • What do I do if I arrived to an appointment but the customer is a "no-show"?
  • Can I work with customers or accept payment outside of the platform?
  • What if the customer requests a refund?
  • Customer card declined
  • Who is responsible for parking fees?
  • I'm having car trouble, what do I do?
See all 9 articles

House cleaning resources

  • When should I change my rate?
  • Presentation is key
  • How to clean hardwood floors
  • How to vacuum carpets
  • What happens if I need more time to clean the customers home?

Resources

  • How do I turn on location services?
  • How do I earn more money?
  • How to get a recurring customer